Frequently Asked Questions
How do I claim my rebate?
- Complete the online submission form. You will have the choice to have your rebate sent electronically to the PayPal or Venmo account associated with your provided email address or print a check you can sign and submit to your bank.
- Upload any required documents or images along with your submission. Review the information provided for accuracy.
- Select the Submit button to successfully complete the submission process.
- You will receive a message to validate your email. The email contains a link to verify your email address so we can send your refund. Please open it and follow the instructions provided.
- You will receive a confirmation and provided with an Order Number. Retain this number for your records.
I purchased more than one of the qualifying products. Can I submit a claim for multiple products?
- Review the Offer Terms and Conditions to determine if the promotion has any product or redemption limits
- If you are not given the option to select a product quantity, you will need to create a new submission to redeem a reward for multiple product purchases. You will be required to provide a proof of purchase for each additional product.
- If you are given the option to select a quantity, enter the quantity of each eligible product you purchased. You will be required to provide a proof of purchase for each additional product.
I do not have a copy of my proof of purchase, receipt, or other required documentation. Can I still submit for this promotion?
- Required documentation must be provided in order to process a valid submission. If you do not provide the required documents, your submission will be invalid. Contact the seller to request a copy of your proof of purchase, receipt, or other required documentation.
How do I add files or upload additional items to my submission? Select "Images." A pop-up window will open.
- Locate the image you want to submit from your computer files or take photo from mobile device. Select "Upload."
- Your files will appear on the submission page.
- If you need to provide additional images, select "Images." You may add up to four files.
- Once complete, select "Upload" and your files will begin uploading.
- Wait until the upload is completed before proceeding.
My additional files/images did not successfully upload.
- Confirm that the files are in the correct format (JPEG, GIF or PNG). Your file may have exceeded the size limit of 5 MB per image.
How many files/images can I add to my submission?
- A maximum of four files can be added to each submission.
How long will it take for my submission to be processed?
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The length of the submission process depends on the payout option you choose unless otherwise specified in the promotion Offer Terms and Conditions.
- Venmo – 7-14 Days
- PayPal – 7-14 Days
- iRCheck – 7-14 Days
What is a tracking number and why do I need it?
- A tracking number is a unique code assigned to your submission. Knowing your tracking number will allow you to track your submission online. It will also help customer service representatives locate your submission should you need any assistance.
I did not receive an email confirming my submission.
- The verifying address email containing your order number was sent to the email address you provided at the time of submission. If you are still unable to locate this email, visit the Contact Us page to speak with a customer service representative.
How will my rebate be paid?
Is there a limit on the number of times I can submit for this promotion?
- Review the Offer Terms and Conditions for the promotion to verify if there are any submission limits.
Why is my submission invalid?
- The information provided during the submission process did not meet the requirements of the promotion. Review the promotion Offer Terms and Conditions. If you believe your submission is invalid in error, visit the Contact Us page to speak with a customer service representative.
Why have I not received my reward yet?
- Visit Track a Submission to determine if your submission is valid. If it has been more than 6-8 weeks since you submitted your claim, visit the Contact Us page to speak with a customer service representative.
I’ve lost my tracking number. How do I retrieve it?
- Your tracking number was sent to the email address you provided at the time of submission. If you are still unable to locate your tracking number, visit the Contact Us page to speak with a customer service representative.
Why can I not submit for a promotion?
- The promotion may have ended or you may have exceeded the household submission limits. Please review the Offer Terms and Conditions for promotion details.
I am having difficulties using the website.
- Please visit the Contact Us page to speak with a customer service representative.